You have the right to withdraw from your purchase within 14 days in accordance with German consumer protection law (§355 BGB).
All items may be returned within 14 days of delivery, provided that they are:
• Unworn, unused, and in original condition
• With all original tags attached
• In the original packaging
Return Registration
Before sending your return, please register it by email.
Send an email to care@serotoninn.com including:
• Your order number
• The reason for return
Returns sent without prior registration may not be accepted.
Return Shipping
• Returns must be sent with a trackable shipping service
• You may choose any courier
• Please keep your tracking number until your return is processed
Return shipping costs are the responsibility of the customer and are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you about the approval of your refund.
Approved refunds will be processed to the original payment method within 7–14 business days.
At the moment, we do not have any open positions.
However, we are always happy to consider applications for:
• Volunteering and internships
• Creative collaborations with photographers, creators, and stylists
• Partnerships with brands
• Models for Ukrainian Fashion Week FW26/27 Runway Show
(Kyiv, March 12–15, 2026)
We welcome passionate and motivated individuals who share our vision and values.
Applications
care@serotoninn.com
serotoninn.fashion@gmail.com
Only shortlisted candidates will be contacted.
Order Processing
All orders are processed within 2–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Shipping
• All orders are shipped from the European Union
• Orders within the EU and internationally are shipped via DHL
• Orders to Ukraine are shipped via Nova Post
Estimated delivery time to Ukraine is 5–6 business days.
Delivery times may vary depending on destination, customs clearance, and external factors.
Shipping Delays
In case of any delays in processing or shipping, customers will be informed in advance about the expected dispatch and delivery time.
Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and selected shipping method.
Payment
We accept the following payment methods:
• Credit and debit cards (Visa, Mastercard, etc.)
• PayPal
• Apple Pay
• Google Pay
All payments are processed securely. We do not store any payment information.
Customs & Duties
For international orders outside the EU, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer.
1. General Information
These Terms and Conditions apply to all orders placed via the online store of:
SEROTONINN
Lena Schnelle
Im Löken 18
44339 Dortmund
Germany
care@serotoninn.com
serotoninn.fashion@gmail.com
By placing an order, you agree to these Terms and Conditions.
2. Business Status & VAT
SEROTONINN is operated as a sole proprietorship (Einzelunternehmen) registered in Germany.
In accordance with §19 UStG (Kleinunternehmerregelung), VAT is not charged or shown on invoices.
3. Products
All products are described and presented as accurately as possible.
Minor deviations in color, texture, or appearance may occur due to screen settings and production processes.
All products are subject to availability.
4. Prices
All prices are stated in EUR.
Prices do not include shipping costs.
Shipping fees are calculated at checkout.
Due to the Kleinunternehmerregelung, VAT is not charged.
5. Payment
Accepted payment methods include:
• Credit and debit cards
• PayPal
• Apple Pay
• Google Pay
Payments are processed securely. We do not store payment information.
6. Shipping
Orders are usually processed within 2–3 business days after payment.
All orders are shipped from the European Union via DHL.
Orders to Ukraine are shipped via Nova Post.
Estimated delivery time to Ukraine is 5–6 business days.
Once shipped, customers receive a tracking number by email.
We do not ship to Russia or Belarus.
7. Delivery Delays
In case of delays, customers will be informed in advance about updated shipping and delivery times.
SEROTONINN is not responsible for delays caused by customs, courier services, or force majeure.
8. Returns & Right of Withdrawal
Customers have the right to withdraw from the contract within 14 days in accordance with German law (§355 BGB).
Returns must be registered in advance via email.
Items must be returned unused, in original condition and packaging.
Return shipping costs are borne by the customer.
Detailed return conditions are available in our Returns Policy.
9. Refunds
Refunds are processed after inspection of the returned goods.
Approved refunds will be issued to the original payment method within 7–14 business days.
10. Liability
SEROTONINN is liable only for damages caused by intent or gross negligence.
We are not liable for indirect damages, loss of profit, or data loss unless required by law.
Statutory consumer rights remain unaffected.
11. Intellectual Property
All content on this website, including images, designs, texts, and logos, is the property of SEROTONINN.
Any use without prior written consent is prohibited.
12. Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Germany.
The place of jurisdiction is Germany, unless otherwise required by law.
13. Final Provisions
If any provision of these Terms is invalid, the remaining provisions remain effective.
We reserve the right to amend these Terms at any time.
Privacy Policy
We take the protection of your personal data seriously and process your data in accordance with the General Data Protection Regulation (GDPR / DSGVO).
1. Data Controller
The data controller responsible for data processing is:
SEROTONINN
Lena Schnelle
Im Löken 18
44339 Dortmund
Germany
Email: care@serotoninn.com
2. Data We Collect
We collect and process personal data when you:
• Visit our website
• Place an order
• Contact us by email
• Subscribe to newsletters (if applicable)
This may include:
• Name
• Address
• Email address
• Phone number
• Payment information
• IP address
3. Purpose of Data Processing
Your personal data is processed for the following purposes:
• Order processing and delivery
• Customer support
• Payment processing
• Legal compliance
• Website optimization
4. Payment Service Providers
To process payments, we use external payment providers such as:
• PayPal
• Apple Pay
• Google Pay
• Credit card providers
Your payment data is transmitted directly to these providers and is not stored by us.
5. Cookies
Our website uses cookies to ensure proper functionality and improve user experience.
You may disable cookies in your browser settings at any time.
6. Data Storage and Retention
We store personal data only as long as necessary for legal and contractual obligations.
7. Data Sharing
Your personal data is shared only with:
• Shipping providers (DHL, Nova Post)
• Payment providers
• Technical service providers (hosting, webshop platform)
Only to the extent necessary to fulfill our services.
8. Your Rights
Under GDPR, you have the right to:
• Access your personal data
• Rectify inaccurate data
• Erase your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time
To exercise your rights, contact: care@serotoninn.com
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data.
10. Changes to This Policy
We reserve the right to update this Privacy Policy when necessary.
Information according to §5 TMG
SEROTONINN
Lena Schnelle
Im Löken 18
44339 Dortmund
Germany
care@serotoninn.com
serotoninn.fashion@gmail.com
Business type: Sole proprietorship (Einzelunternehmen)
Place of business: Dortmund, Germany
Responsible for content according to §55 Abs. 2 RStV:
Lena Schnelle